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June 23, 2005

Death of the Car Salesman

My order had been placed six weeks ago, yet here I was, three missed appointments later, complaining to the customer service representative, again.

Finally, after holding for 45 minutes, I decided to drive to the store to speak to someone in person. Had the days when people were eager to have your business and eager to provide good customer service passed away? As I drove to the store, I passed a car dealership and as I looked on I became jealous, noticing the attentiveness of the car salesman.

We are all familiar with the stereotype of a car salesman and many of us cringe at the thought of being compared to one.

Maybe though, in our own occupations, we should all strive to be more like the car salesman because, in reality, a 'car salesman' offers good customer service.

Here's why:

A car salesman...

1. is always happy to see you
2. will go out of his/her way to ensure your complete understanding of the product
3. always lets you 'test-drive' the merchandise
4. acknowledges your needs
5. is eager to return your phone calls
6. knows the importance of negotiating
7. is friendly to your family or other decision-makers
8. dresses like a professional
9. has good follow-up
10. possesses a sense of urgency

Posted by Samantha Hocker at June 23, 2005 06:54 AM

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