August 31, 2012
Workplace Spanish for Customer Service at Polk State College
Intended Audience: This program is designed for different types of employees, such as customer service associates, in a wide variety of businesses.
Course Objectives: After completing this training course, English speakers will be able to communicate with Spanish-speaking employees to improve understanding, teamwork, productivity, and work quality.
Difficulty level: Beginner
Course Aids: Manual, Audio CD, and CD-ROM for PC use.
Key topics covered in the program: Basic expressions, Meeting & Greeting, Language Expressions, Directions & Locations, Numbers & Measures, Time-Timing-Days-Months, Talking with Customers, Customer Interactions, Practice Conversations, and more.
Nyrka Riskin, Business Development/Coordinator – Professional Development Institute
863.297.1010 ext. 4059 or firstname.lastname@example.org
Course and reference #: CEV2422-43828. Tuesdays and Thursdays - 6:00 p.m. – 8:00 p.m.
Dates: September 11, 2012 through October 11, 2012. Location: Lakeland Campus - LTB 1102.
Course Fee: $159.00/per student.
Posted by emerge at August 31, 2012 05:14 PM
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